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Communication Skills

📘 Course: Communication Skills


🎯 Course Objectives:

  • Enhance verbal and non-verbal communication.
  • Develop active listening and presentation skills.
  • Build interpersonal and workplace communication confidence.


🧩 Course Modules:

Module 1: Introduction to Communication

  • Definition & process
  • Types (verbal, non-verbal, written, visual)
  • Importance in personal and professional life

Module 2: Verbal Communication

  • Public speaking basics
  • Tone, pitch, and clarity
  • Telephone etiquette

Module 3: Non-Verbal Communication

  • Body language and gestures
  • Eye contact and facial expressions
  • Personal space and posture

Module 4: Listening Skills

  • Types of listening (active, passive)
  • Barriers to effective listening
  • Tips for active listening

Module 5: Written Communication

  • Email etiquette
  • Report writing
  • Grammar and punctuation basics

Module 6: Presentation Skills

  • Structure of a good presentation
  • Use of visuals and slides
  • Handling Q&A sessions

Module 7: Group Communication

  • Meetings & discussions
  • Conflict resolution
  • Team collaboration

Module 8: Workplace Communication

  • Professionalism in communication
  • Cross-cultural communication
  • Digital communication (Zoom, Slack, etc.)